Responsible Gambling Policy

Responsible Gambling Policy Content

General Information

This Responsible Gambling Policy is issued by GAINEROO PTY LTD (ABN: 36 638 202 114 | ACN: 638 202 114), the operator of Aussie Lucky Numbers (https://aussieluckynumbers.com), a licensed lottery platform authorised under the laws of the Northern Territory, Australia. The company operates as a certified lottery courier service, purchasing genuine tickets from overseas lottery operators on behalf of Australian customers. The platform is governed by Northern Territory licence and is subject to all applicable Commonwealth and Territory legislation, including the Northern Territory Code of Practice for Responsible Gambling, the Interactive Gambling Act 2001 (Cth), and relevant consumer protection and harm minimisation frameworks.

Aussie Lucky Numbers facilitates participation in officially regulated international lotteries by acquiring matching tickets from authorised retailers. Every entry made through the platform corresponds to a real, verifiable lottery ticket purchased in the customer's name. GAINEROO PTY LTD does not offer betting services, wagering on outcomes, or any speculative gambling instruments.

The company acknowledges its legal and ethical obligations to prevent gambling-related harm and to promote responsible conduct across all areas of its operations. This policy outlines the specific protections, procedures, monitoring activities, and compliance measures in place to uphold those obligations. It is reviewed no less than annually and revised as required in response to regulatory changes, operational developments, or risk events.

Table of Contents

1. User Eligibility and Age Verification

Access to the Aussie Lucky Numbers platform is restricted to persons who are at least 18 years of age. Underage gambling is strictly prohibited.

All users must confirm their age during the account registration process. Age declarations are supplemented by identity verification using Know Your Customer (KYC) protocols, including electronic and documentary validation of government-issued photographic identification.

GAINEROO PTY LTD reserves the right to request additional identity documentation where initial verification is unsuccessful or where account activity suggests elevated risk.

Unverified users are prohibited from depositing funds, accessing entry functionality, or participating in draws. Accounts found to be associated with persons under the age of 18 will be terminated without notice, and relevant authorities may be notified in accordance with applicable law.

2. Platform Controls and Player Protections

Aussie Lucky Numbers provides users with a range of self-directed tools designed to support safe gambling behaviours and limit excessive activity. These include:

• Deposit Limits: Users may impose daily, weekly, or monthly caps on account deposits. Any request to increase a limit will be subject to a seven-day cooling-off period before taking effect.
• Session Reminders: Automated notifications are triggered after pre-set intervals to encourage users to take breaks from platform activity.
• Account Activity Access: Users have continuous access to their full transaction and play history via the account dashboard.
• Voluntary Timeout: Users may temporarily suspend their account for a selected period ranging from one day to six months. During this time, no account activity is permitted.
• Permanent Self-Exclusion: Users may permanently deactivate their account and be added to the internal exclusion list, triggering full suspension of access and removal from all marketing communications.

All user control tools are available via the account management portal and may be supported by direct assistance from customer service at support@aussieluckynumbers.com.

3. Self-Exclusion and National Register Integration

Aussie Lucky Numbers supports and complies with BetStop – the National Self-Exclusion Register established under Commonwealth legislation.

Users may self-exclude directly through the platform or by registering with BetStop at www.betstop.gov.au. Once registered with BetStop, an individual is legally barred from accessing any licensed gambling service in Australia for the duration of the selected exclusion period.

Aussie Lucky Numbers conducts automated checks against the BetStop register during account creation and prior to transactional events. Internal self-exclusion records are also maintained and enforced in accordance with the Northern Territory Code of Practice.

Self-exclusion periods, whether imposed through the platform or through BetStop, are binding and irreversible for the duration specified. Users are strongly encouraged to make use of this mechanism if experiencing difficulty controlling gambling activity.

4. Warning Signs and User Risk Indicators

Although lottery participation is considered a low-intensity gambling activity, Aussie Lucky Numbers recognises that some users may still engage in problematic or harmful behaviours.

The platform actively monitors account activity for indicators of elevated risk, including but not limited to:

• Significant increases in deposit frequency or amount
• Repeated failed attempts to withdraw funds
• Attempts to override or circumvent deposit limits
• Irregular login patterns suggestive of compulsive use
• Account communications or behavioural data suggesting distress or loss of control

Where concerning patterns are identified, the company may:

1. Contact the user with information on harm minimisation resources
2. Recommend or initiate use of platform controls such as deposit limits or timeouts
3. Suspend account access pending further review

Monitoring is conducted solely for responsible gambling compliance purposes. No user behaviour data is used for marketing, profiling, or advertising optimisation.

5. Formal Self-Assessment Protocol

Aussie Lucky Numbers provides users with access to a confidential gambling self-assessment tool based on the Problem Gambling Severity Index (PGSI). This tool assists users in evaluating their own behaviour and identifying early signs of harm.

Sample questions include:

• Have you attempted to reduce or stop gambling without success?
• Have you experienced financial strain due to gambling?
• Has gambling affected your personal relationships, employment, or wellbeing?

A response of "yes" to any of the assessment questions may indicate increased risk. Users are advised to consider tighter account restrictions, temporary suspension, or permanent self-exclusion where applicable.

The self-assessment tool is accessible via the Responsible Gambling section of the website at https://aussieluckynumbers.com.

6. Third-Party Helplines and Specialist Support

Aussie Lucky Numbers promotes access to professional, independent support services for individuals affected by gambling-related harm. Users are encouraged to contact the following providers for free, confidential assistance:

• Gambling Help Online (National): www.gamblinghelponline.org.au – 24/7 live chat and counselling
• Gamblers Help (Victoria): 1800 858 858 – Phone support and referrals
• Lifeline Australia: 13 11 14 – Crisis counselling and suicide prevention
• Beyond Blue: 1300 22 4636 – Mental health support and referral services
• Relationships Australia: www.relationships.org.au – Counselling and mediation

These services are not affiliated with GAINEROO PTY LTD and operate under their own governance and privacy frameworks. Platform support agents may refer users to these services where appropriate but do not provide therapeutic or diagnostic advice.

7. Minor Protection and Parental Controls

Aussie Lucky Numbers is strictly an adults-only platform. Individuals under the age of 18 are not permitted to access, register for, or use any part of the service.

In addition to age verification measures and active account monitoring, GAINEROO PTY LTD recommends the use of third-party parental control solutions on shared or household devices, including:

• Family Zone – Network-level parental control and content filtering
• Net Nanny – Screen time and site blocking tools
• Microsoft Family Safety / Apple Screen Time – Built-in OS restrictions
• Router-level filtering – Local network device access controls

Parents and guardians are advised to supervise all device usage and to educate minors about the legal and personal risks associated with gambling. Suspected breaches may be reported to privacy@topaustralianjackpots.com.

8. Behavioural Guidelines for Responsible Play

Aussie Lucky Numbers encourages all users to adopt a responsible approach to lottery participation. Users should observe the following principles:

• Do not gamble with funds intended for essential expenses
• Establish and adhere to a strict gambling budget
• Do not chase losses or attempt to recover lost amounts
• Avoid gambling when distressed, fatigued, or impaired
• Balance gambling with other social, recreational, and personal activities

Lottery outcomes are governed entirely by chance. Purchasing additional entries or increasing frequency does not improve the probability of winning. All draws are administered externally by the original overseas lottery operators and are beyond the control of GAINEROO PTY LTD.

9. Enforcement, Review, and Contact Details

This Responsible Gambling Policy is enforced by GAINEROO PTY LTD's compliance and legal operations team. Oversight is provided by the Northern Territory Racing Commission pursuant to the applicable licence terms.

All customer service staff and authorised personnel receive training in responsible gambling protocols and harm minimisation practices. Training is reviewed annually and updated in line with legal and regulatory developments.

This policy is reviewed at least once per year and may be amended from time to time without notice. Updated versions will be published at https://aussieluckynumbers.com.

For all questions, reports, or escalation matters related to responsible gambling, contact:

Support Email: support@aussieluckynumbers.com
Phone: +61 480 851 851
Website: https://aussieluckynumbers.com
Registered Office: Tower One Barangaroo, Level 35, 100 Barangaroo Avenue, Sydney NSW 2000, Australia

If you or someone you know may be experiencing gambling-related harm, seek assistance immediately using the support tools provided on the platform or through the national BetStop register at www.betstop.gov.au.