Terms of Service

Agreement to Legal Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and GAINEROO PTY LTD (ABN: 36 638 202 114, ACN: 638 202 114) ("we", "us", "our"), the operator of the website https://aussieluckynumbers.com ("Platform"), governing your access to and use of the Platform and associated products, content, features, and services (collectively, the "Services").

By creating an account, using the Platform, or accessing any component of the Services, you affirm and warrant that:

• You are at least 18 years of age;
• You are physically located within Australia;
• You have read and understood, and expressly agree to be legally bound by, these Terms and all associated policies, including the Privacy Policy and Responsible Gambling Policy;
• You have the legal capacity to enter into contracts enforceable under applicable Australian law.

If you do not agree to these Terms in full, you must not access or use the Platform.

We reserve the right to amend these Terms at any time. Your continued use of the Platform following publication of revised Terms shall constitute your binding acceptance of such amendments.

Table of Contents

1. User Eligibility and Age Verification

Access to the Platform and use of the Services is strictly limited to individuals who:

• Are natural persons aged 18 years or older;
• Are physically located within the territory of Australia; and
• Are not subject to any legal restriction or exclusion under applicable laws or platform rules that would prohibit their access or participation.

We implement technical and procedural age and identity verification controls to comply with Australian gambling legislation and to prevent access by minors or unauthorised persons. You agree to cooperate with all verification procedures, including submission of legally recognised forms of identification.

We may suspend or terminate your access immediately if age or eligibility criteria are not met or cannot be satisfactorily verified.

2. Description of Services

Aussie Lucky Numbers is a licensed digital platform that facilitates the purchase of official lottery tickets from overseas lotteries on behalf of eligible Australian residents. Our role is strictly limited to that of a lottery courier service, not a lottery operator or wagering provider.

Each transaction through the Platform corresponds to the lawful acquisition of a genuine lottery ticket from an authorised foreign lottery retailer. The ticket is procured, held, and managed in trust on your behalf. Digital proof of purchase is issued following successful processing.

The Platform enables participation in lotteries including, but not limited to, US Powerball, Mega Millions, EuroMillions, SuperEnalotto, La Primitiva, UK National Lottery, and others. We are not affiliated with, endorsed by, or a licensee of any such international lottery operator.

All operations are conducted under Australian jurisdiction and local licensing, with full ticket handling, user support, and compliance functions managed within Australia.

3. Legal Nature of Lottery Courier Model

Our business model is based on the legal courier acquisition and custodial management of lottery tickets. We do not operate or conduct any lottery draw. Tickets are sourced from third-party licensed providers in the jurisdiction of the relevant lottery.

By using the Platform, you:

• Acknowledge that you are not wagering on outcomes or entering a lottery conducted by us;
• Understand and agree that each purchase results in the acquisition of a real ticket, in your name or on your behalf, held under trust;
• Accept that winnings are subject to the terms and conditions of the originating lottery and that we act solely as a delivery and facilitation intermediary.

This model complies with the Interactive Gambling Act 2001 (Cth), the licensing conditions of the Northern Territory Government, and relevant Australian consumer and gambling laws.

4. Account Registration and Verification

You must register an individual user account to access and use the Services. By registering, you agree to:

1. Provide accurate, complete, and current information during the account creation process;
2. Maintain and update your information as necessary to ensure its accuracy;
3. Protect your login credentials from unauthorised access or disclosure;
4. Not allow any other individual to access or use your account under any circumstances.

As part of our regulatory compliance obligations, you consent to identity verification procedures that may include electronic Know Your Customer (KYC) checks, submission of government-issued ID, proof of address, and payment method validation.

Failure to complete verification to our satisfaction may result in restricted access, denial of ticket fulfilment, or account suspension.

We reserve the right to reject, suspend, or terminate any account at our discretion where the registration information is inaccurate, unverifiable, or indicative of risk or unlawful conduct.

5. User Obligations and Conduct

You agree to use the Platform solely for its intended, lawful, personal purpose and undertake to:

1. Comply with all applicable Australian laws and licensing conditions;
2. Maintain secure access credentials and not share login details with any other person;
3. Provide accurate identity and payment information for all transactions;
4. Not manipulate, interfere with, or reverse-engineer any part of the Platform's functionality;
5. Promptly update your account if your eligibility status changes, including relocation outside of Australia.

You acknowledge that lottery participation involves financial risk and may not result in any return. You are solely responsible for decisions made through your account and for ensuring your use is lawful under your circumstances.

6. Prohibited Uses and Platform Misuse

You must not, under any circumstances:

1. Create, maintain, or operate more than one account per person;
2. Provide false, misleading, or fraudulent identity, residency, or payment information;
3. Use the Platform while located outside Australia;
4. Bypass or attempt to circumvent geo-blocking, age verification, or identity controls;
5. Employ bots, scripts, automation tools, or unauthorised software to interact with the Platform;
6. Interfere with or disrupt Platform functionality, data integrity, security mechanisms, or infrastructure;
7. Upload or disseminate viruses, worms, spyware, or malicious code;
8. Promote, facilitate, or engage in illegal gambling, pyramid schemes, money laundering, or fraud;
9. Solicit or target minors or vulnerable individuals in connection with gambling;
10. Breach Australian advertising standards or gambling promotion laws.

Violation of this section may result in immediate termination of your account, forfeiture of entries or balances, and referral to law enforcement or regulatory bodies.

7. Intellectual Property and Licensing

All intellectual property in the Platform, including but not limited to text, graphics, layout, code, software, trademarks, service marks, and logos ("Content"), is owned by or licensed to GAINEROO PTY LTD and protected under applicable Australian and international intellectual property laws.

We grant you a revocable, non-exclusive, non-transferable licence to use the Platform solely for lawful personal participation in the Services.

You must not:

• Copy, reproduce, publish, distribute, or exploit the Content for commercial purposes;
• Decompile, disassemble, or reverse-engineer any part of the Platform;
• Use our branding or marks without prior written consent.

Any unauthorised use may constitute a breach of intellectual property rights and result in legal action.

Third-party trademarks, logos, or branding displayed on the Platform remain the property of their respective owners. No rights are granted to you in relation to such material.

8. User Communications and Feedback

The Platform may allow for non-public submission of user feedback, enquiries, or communications ("User Communications") through designated forms, messaging functions, or email.

By submitting User Communications, you represent and warrant that:

1. The content is original to you and lawfully submitted;
2. It does not contain viruses, unlawful material, or infringe any third-party rights;
3. It is respectful, accurate, and free from misleading, defamatory, or abusive statements.

We may, at our discretion, store, evaluate, respond to, or ignore User Communications, subject to our Privacy Policy.

We assume no obligation to act upon or publish any User Communications.

9. Licence to User Contributions

By voluntarily submitting any User Communications, you grant us a perpetual, irrevocable, royalty-free, worldwide, non-exclusive licence to use, reproduce, modify, display, and distribute such material for internal, compliance, promotional, or operational purposes.

You waive any moral rights or right of attribution to the fullest extent permitted by law.

You indemnify us against any claims or liability resulting from your submission, including breach of copyright, privacy, or defamation laws.

10. Platform Monitoring, Security and Audit

We reserve the right, without notice, to:

1. Monitor Platform usage to ensure legal compliance and enforce these Terms;
2. Investigate suspected breaches, unauthorised access, or suspicious activity;
3. Restrict access to the Platform or suspend accounts where unlawful conduct or platform misuse is suspected;
4. Report unlawful activity or regulatory breaches to relevant authorities;
5. Conduct technical maintenance, security updates, and data backups.

We take reasonable steps to safeguard Platform operations, including access controls, encryption, monitoring, and vulnerability testing.

We are not liable for any suspension or restriction of access undertaken to preserve Platform integrity or enforce compliance.

11. Service Availability and Modifications

We may, at any time and without liability:

• Modify or discontinue any part of the Services;
• Change Platform functionality, ticket pricing, supported lotteries, or fulfilment mechanisms;
• Restrict or block user access for legal, compliance, or operational reasons;
• Conduct scheduled or unscheduled system maintenance.

You acknowledge and accept that:

1. Access to the Platform may be temporarily unavailable due to maintenance, upgrades, outages, or force majeure events;
2. We are not responsible for losses resulting from data corruption, service interruptions, or third-party system failures;
3. Continued use of the Platform following any update constitutes your acceptance of the amended Services or Terms.

12. Termination, Suspension and Account Closure

We may suspend, restrict, or permanently terminate your access to the Platform without notice if:

1. You breach these Terms or any applicable law or regulation;
2. You provide fraudulent, unverifiable, or misleading information;
3. You engage in activity deemed unlawful, harmful, or inconsistent with Platform integrity;
4. We are required to do so by a regulatory authority, court order, or applicable law.

Termination of your account includes:

• Immediate revocation of Platform access;
• Closure of your user wallet and cancellation of unfulfilled orders where legally required;
• Retention or deletion of your data as required under Australian law and our Privacy Policy.

Termination does not affect accrued rights or obligations. We are not liable for any losses or inconvenience arising from suspension or termination of access.

13. Liability Disclaimers

To the fullest extent permitted by law:

1. The Platform and Services are provided on an "as is" and "as available" basis without any warranty or guarantee of continuous availability, reliability, or performance;
2. We expressly disclaim all express or implied warranties, including those of merchantability, fitness for a particular purpose, non-infringement, or error-free operation;
3. We do not guarantee successful ticket purchase, transmission, or draw entry for any lottery ticket or draw;
4. We do not guarantee winnings, entry confirmations, or the accuracy or real-time delivery of draw results;
5. We are not responsible for interruptions, errors, or unavailability caused by third-party lottery providers, financial institutions, or network infrastructure.

You acknowledge that participation in lotteries involves financial risk and agree that you do so voluntarily and at your own discretion.

This clause does not exclude any guarantees, conditions, warranties, or rights that cannot be excluded under the Competition and Consumer Act 2010 (Cth).

14. Limitations of Liability

Subject to applicable law, including non-excludable rights under the Australian Consumer Law, we limit our liability as follows:

1. We are not liable for any indirect, incidental, special, exemplary, or consequential loss or damage arising out of your use or inability to use the Platform, including but not limited to loss of data, profits, business interruption, or reputational harm;
2. We are not liable for:
   • Technical faults, payment errors, or system outages preventing ticket fulfilment;
   • Winnings not paid due to user error (e.g., incorrect identity or account information);
   • Unauthorised use of your account caused by failure to maintain security;
   • Delays or errors caused by international lottery providers, third-party vendors, or force majeure events.
3. Our total aggregate liability in connection with any claim relating to the Services shall not exceed the amount paid by you for the specific lottery ticket to which the claim relates.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under law.

15. Indemnity and Reimbursement

You agree to fully indemnify and hold harmless GAINEROO PTY LTD, its officers, employees, agents, affiliates, licensors, and contractors from and against all claims, losses, liabilities, damages, expenses, penalties, and legal costs (on a full indemnity basis) arising directly or indirectly out of:

1. Your breach of these Terms or any applicable law or regulation;
2. Any content or data submitted by you that infringes third-party rights or is defamatory or unlawful;
3. Any fraudulent, negligent, or unauthorised use of your account;
4. Any use of the Platform or Services that violates these Terms, licensing conditions, or platform policies.

We reserve the right to assume exclusive control over the defence of any matter subject to indemnity. You agree to cooperate fully with such defence.

16. Data Collection, Privacy and Consent

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and our Privacy Policy.

By using the Platform, you consent to our collection, use, and disclosure of personal information for lawful purposes as set out below:

1. Identity Verification: We collect and verify identity documents, residential address, and financial account information as required under AML/CTF legislation and gambling licensing conditions.
2. Analytics and Monitoring: We use cookies, device data, referral source tracking, and session logs to detect fraud, monitor performance, and optimise services.
3. Advertising and Marketing: We may use non-sensitive personal information for remarketing or personalisation in accordance with Google Ads and Microsoft Ads policies. You may opt out at any time.
4. Third-Party Sharing: We may share limited personal data with service providers under strict contractual controls, for functions such as payments, verification, ticket fulfilment, or cloud hosting.

You may request access to or correction of your data by contacting support@aussieluckynumbers.com. We use encryption, role-based access, and intrusion detection to secure your data.

Further details are set out in our full Privacy Policy at https://aussieluckynumbers.com/privacy.

17. Electronic Communications and Notices

By accessing the Platform, creating an account, or communicating with us electronically, you consent to receive:

• Legal notices, disclosures, and updates in electronic form;
• Electronic delivery of transactional communications, payment confirmations, and ticket information;
• Use of electronic records and signatures as legally binding in connection with your use of the Services.

You may withdraw this consent by discontinuing use of the Services and closing your account. However, withdrawal may restrict access to core functionality.

Electronic communications are deemed received upon transmission, not when opened or acknowledged.

18. Consumer Law and Non-Excludable Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law (ACL), including guarantees relating to:

• Goods and services being of acceptable quality and fit for their disclosed purpose;
• Services being provided with due care and skill;
• Goods matching their description or sample.

Where a statutory right or guarantee applies and cannot be excluded, and where permitted by law, our liability is limited, at our discretion, to:

1. The re-supply of the relevant Services; or
2. The payment of the cost of having the Services supplied again.

This section prevails over any other provision to the extent of any inconsistency with the ACL.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of:

• The Northern Territory of Australia; and
• The Commonwealth of Australia, including but not limited to the Interactive Gambling Act 2001 (Cth), Privacy Act 1988 (Cth), and the Competition and Consumer Act 2010 (Cth).

You irrevocably submit to the exclusive jurisdiction of the courts of the Northern Territory and applicable federal courts of Australia for the resolution of any dispute arising under or in connection with these Terms, the Platform, or the Services.

If you access the Platform from outside Australia, you do so at your own initiative and are solely responsible for compliance with applicable local laws.

20. Contact and Regulatory Information

The Platform is owned and operated by GAINEROO PTY LTD, a proprietary limited company incorporated under the laws of Australia and licensed by the Northern Territory Government as a certified lottery courier service. All operational, regulatory, and data processing functions are conducted within Australia, subject to the laws and supervisory frameworks of the Commonwealth and the Northern Territory.

Entity Name: GAINEROO PTY LTD
ABN: 46 148 004 344
ACN: 148 004 344
Registered Office: Tower One Barangaroo, Level 35, 100 Barangaroo Avenue, Sydney NSW 2000, Australia

You may direct all legal correspondence, regulatory enquiries, rights requests, or service complaints to:
Email: support@aussieluckynumbers.com
Phone: +61 480 851 851

All requests must include sufficient detail to enable identity verification, issue classification, and lawful resolution. We may decline to respond to requests that are incomplete, unverified, outside jurisdiction, or frivolous.

We undertake to respond to all legitimate legal, regulatory, and user rights enquiries in accordance with applicable statutory timeframes and our internal compliance protocols, which generally provide for a response within 10 business days, subject to complexity and verification.

This contact channel is not intended for customer support relating to gameplay or ticket queries, which should be directed through the designated Platform support interface or FAQ resources.